Privacy Policy

Privacy Policy

Effective Date: June 2025
Business Name: Newcoat Exterior Cleaning
Website: www.ncexteriorcleaning.co.uk
Contact: 07481 956075 | info@ncexteriorcleaning.co.uk

At Newcoat Exterior Cleaning, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal data that you provide to us when using our website or services.

1. What Information We Collect

We may collect the following personal information:

  • Your name
  • Contact information, including phone number and email address
  • Property address for service delivery
  • Details of the services you require
  • Any correspondence or enquiry you send to us

We collect this information when you:

  • Fill in a contact form on our website
  • Call, email, or message us directly
  • Book a service or request a quotation

2. How We Use Your Information

We use your data to:

  • Respond to your enquiries
  • Provide quotations or deliver our services
  • Manage customer relationships
  • Send service updates or follow-ups (only when necessary)
  • Maintain our internal records for tax, invoicing, and legal obligations

We do not sell, rent, or trade your data with third parties.

3. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Contractual necessity – to provide a service you have requested
  • Consent – when you voluntarily provide information
  • Legal obligation – for accounting, taxation, or insurance purposes
  • Legitimate interest – such as responding to your queries

4. How We Store and Protect Your Data

Your personal data is securely stored using password-protected devices and encrypted platforms. We retain your information only for as long as necessary to fulfil the purpose it was collected for, including to meet any legal or accounting obligations.

5. Sharing Your Data

We may share your data with:

  • Service providers who help us deliver our services (e.g., invoicing platforms or scheduling software)
  • HMRC or regulators, where legally required

We ensure any third-party service providers comply with UK data protection standards.

6. Your Rights Under UK GDPR

You have the right to:

  • Access a copy of your personal data
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data (“right to be forgotten”)
  • Object to processing or request restrictions
  • Withdraw consent at any time (if applicable)

To exercise any of these rights, contact us at:
📧 info@ncexteriorcleaning.co.uk
📞 07481 956075

7. Cookies & Website Tracking

Our website may use cookies or third-party tools (e.g., Google Analytics) to enhance your experience and monitor performance. You can manage your cookie preferences in your browser settings.

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal or operational changes. The latest version will always be posted here with the revised date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:
📧 info@ncexteriorcleaning.co.uk
📞 07481 956075